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	<title>Support Analyst's Talk</title>
	<atom:link href="http://blog.renbinyan.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://blog.renbinyan.com</link>
	<description></description>
	<pubDate>Sat, 08 Nov 2008 01:50:41 +0000</pubDate>
	<generator>http://wordpress.org/?v=2.6</generator>
	<language>en</language>
			<item>
		<title>Manually remove Windows Messenger from XP</title>
		<link>http://blog.renbinyan.com/manually-remove-windows-messenger-from-xp/</link>
		<comments>http://blog.renbinyan.com/manually-remove-windows-messenger-from-xp/#comments</comments>
		<pubDate>Sat, 08 Nov 2008 01:50:41 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Tech issues]]></category>

		<guid isPermaLink="false">http://blog.renbinyan.com/?p=79</guid>
		<description><![CDATA[Windows Messenger is one of most simple version of msn, you may want to uninstall it and install higher and better version, called windows live messenger. From control panel, you are unable to see windows messenger from there, so you have to manually type command to uninstall it.
Solution:
Go to Start -&#62; Run and type
RunDll32 advpack.dll,LaunchINFSection [...]]]></description>
			<content:encoded><![CDATA[<p>Windows Messenger is one of most simple version of msn, you may want to uninstall it and install higher and better version, called windows live messenger. From control panel, you are unable to see windows messenger from there, so you have to manually type command to uninstall it.</p>
<p>Solution:</p>
<p>Go to Start -&gt; Run and type</p>
<p>RunDll32 advpack.dll,LaunchINFSection %windir%\INF\msmsgs.inf,BLC.Remove</p>
<p>Press &#8220;enter&#8221;</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Remove the startup app that is constantly blocked by Vista</title>
		<link>http://blog.renbinyan.com/remove-the-startup-app-that-is-constantly-blocked-by-vista/</link>
		<comments>http://blog.renbinyan.com/remove-the-startup-app-that-is-constantly-blocked-by-vista/#comments</comments>
		<pubDate>Thu, 11 Sep 2008 08:27:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Tech issues]]></category>

		<guid isPermaLink="false">http://blog.renbinyan.com/?p=76</guid>
		<description><![CDATA[Sometimes, Vista will block the uncategorised program to prevent the malicious software running on computer. If you are sure the program in the block list is safe enough to run automatically after windows logon each time, please see the solution steps below. 
Solution: 
Start&#8212;-Run&#8212;-and type in msconfig
Go to Startup Tab and remove the app that [...]]]></description>
			<content:encoded><![CDATA[<p>Sometimes, Vista will block the uncategorised program to prevent the malicious software running on computer. If you are sure the program in the block list is safe enough to run automatically after windows logon each time, please see the solution steps below. </p>
<p>Solution: </p>
<p>Start&#8212;-Run&#8212;-and type in msconfig</p>
<p>Go to Startup Tab and remove the app that is blocked by Vista noting on a sheet of paper where the program is run from.<br />
If the program app is run from the startup menu, then just go to Start&#8212;All Program Files&#8212;Startup Folder and remove the app there. </p>
<p>After removing the app, create a app Task using the Task Schedule with full VISTA blessed permission by following the instructions below:</p>
<p>1. Launch the Task Scheduler<br />
Example: Start Menu → All Programs → Accessories → System Tools </p>
<p>2. From the Actions panel on the right, select Create Task&#8230;<br />
a. Give the app a name of your choice in the &#8220;Name Section&#8221; </p>
<p>3. Go to the Security Options on the General tab<br />
a. Select an user account with administrative privileges<br />
b. Select the radio button Run only when user is logged on<br />
c. Check the box Run with highest privileges </p>
<p>4.Go to the Triggers tab and click New&#8230;<br />
a. In Begin the task, select At log on<br />
b. In the Settings options, select All users<br />
c. In the Advanced Settings options, check the box Enabled<br />
d. Click OK to close the dialog </p>
<p>5. Go to the Actions tab and click New&#8230;<br />
a. For Action, select Start a program<br />
b. In the Settings options, browse for the Program/Script you want to execute on<br />
startup<br />
c. Click OK to close the dialog </p>
<p>6. Go to the Settings tab<br />
a. Check the box Run task as soon as possible after a scheduled start is missed<br />
b. Uncheck the box Stop the task if it runs longer than </p>
<p>7. Change any other desired settings </p>
<p>8. Click OK to save and close the task properties<br />
</p>
]]></content:encoded>
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		</item>
		<item>
		<title>&#8216;telnet&#8217; is not recognized as an internal or external command</title>
		<link>http://blog.renbinyan.com/telnet-is-not-recognized-as-an-internal-or-external-command/</link>
		<comments>http://blog.renbinyan.com/telnet-is-not-recognized-as-an-internal-or-external-command/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 05:37:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Tech issues]]></category>

		<guid isPermaLink="false">http://blog.renbinyan.com/?p=75</guid>
		<description><![CDATA[Computer doesn&#8217;t recognise the command:  telnet
Fact:
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\edward&#62;telnet 172.16.96.200
&#8216;telnet&#8217; is not recognized as an internal or external command,
operable program or batch file.
Solution:
Go to Control Panel-&#62;Programs and Features then
EDIT - Programs and Features &#62; Turn Windows features on or off &#62; Telnet Client

]]></description>
			<content:encoded><![CDATA[<p>Computer doesn&#8217;t recognise the command:  telnet</p>
<p>Fact:</p>
<p>Microsoft Windows [Version 6.0.6000]<br />
Copyright (c) 2006 Microsoft Corporation. All rights reserved.</p>
<p>C:\Users\edward&gt;telnet 172.16.96.200<br />
&#8216;telnet&#8217; is not recognized as an internal or external command,<br />
operable program or batch file.</p>
<p>Solution:</p>
<p><span class="postbody">Go to Control Panel-&gt;Programs and Features then</p>
<p>EDIT - Programs and Features &gt; Turn Windows features on or off &gt; Telnet Client</span><br />
</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Writing internal emails</title>
		<link>http://blog.renbinyan.com/writting-internal-emails/</link>
		<comments>http://blog.renbinyan.com/writting-internal-emails/#comments</comments>
		<pubDate>Sun, 22 Jun 2008 02:46:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[writing Email]]></category>

		<guid isPermaLink="false">http://blog.renbinyan.com/?p=74</guid>
		<description><![CDATA[professional points:
1． &#8216;from&#8217; , &#8216;to&#8217; , &#8216;cc&#8217; , &#8216;bcc&#8217; has correct contact alias filled respectively. 
2.    don&#8217;t miss the subject
3.    when illustrating a situation, try to cover all points, help reader understand the whole issue. 
4.    if attachment or screenshot needed
5.    security measurement
6. [...]]]></description>
			<content:encoded><![CDATA[<p>professional points:</p>
<p>1． &#8216;from&#8217; , &#8216;to&#8217; , &#8216;cc&#8217; , &#8216;bcc&#8217; has correct contact alias filled respectively. </p>
<p>2.    don&#8217;t miss the subject</p>
<p>3.    when illustrating a situation, try to cover all points, help reader understand the whole issue. </p>
<p>4.    if attachment or screenshot needed</p>
<p>5.    security measurement</p>
<p>6.    check content again, mind those points:  &#8220;server name&#8221;, &#8220;scheduled time&#8221; and any other typo</p>
<p></p>
]]></content:encoded>
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		</item>
		<item>
		<title>Could not establish trust relationship for the SSL/TLS secure channel</title>
		<link>http://blog.renbinyan.com/could-not-establish-trust-relationship-for-the-ssltls-secure-channel/</link>
		<comments>http://blog.renbinyan.com/could-not-establish-trust-relationship-for-the-ssltls-secure-channel/#comments</comments>
		<pubDate>Mon, 16 Jun 2008 11:45:48 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Tech issues]]></category>

		<guid isPermaLink="false">http://blog.renbinyan.com/?p=73</guid>
		<description><![CDATA[This week, we received some error message from one website like below:
&#8220;The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.&#8221;
Our first though was that the website&#8217;s certificate may got expired, but actaully the website didn&#8217;t use ssl, it was just a normal http site. After further investigation, we found that [...]]]></description>
			<content:encoded><![CDATA[<p>This week, we received some error message from one website like below:</p>
<p>&#8220;The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.&#8221;</p>
<p>Our first though was that the website&#8217;s certificate may got expired, but actaully the website didn&#8217;t use ssl, it was just a normal http site. After further investigation, we found that the issue is caused by that default website on IIS hosted on this server has expired, and this will also caused other website to send out this error message.</p>
<p>Error got rectified after certificate got renewed.<br />
</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Windows cannot access the specified device, path, or file. You may not&#8230;</title>
		<link>http://blog.renbinyan.com/windows-cannot-access-the-specified-device-path-or-file-you-may-not/</link>
		<comments>http://blog.renbinyan.com/windows-cannot-access-the-specified-device-path-or-file-you-may-not/#comments</comments>
		<pubDate>Fri, 18 Apr 2008 16:54:22 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Tech issues]]></category>

		<guid isPermaLink="false">http://blog.renbinyan.com/?p=72</guid>
		<description><![CDATA[Error:
&#8220;Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.&#8221;
Fix:
When you see this error on windows 2003 server, most probably you are opening up a exe file. IT is easy to remedy this error, just right click the file you trying to open, click property, [...]]]></description>
			<content:encoded><![CDATA[<p>Error:<br />
&#8220;Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.&#8221;</p>
<p>Fix:<br />
When you see this error on windows 2003 server, most probably you are opening up a exe file. IT is easy to remedy this error, just right click the file you trying to open, click property, then select security tab, there is an &#8220;unblock&#8221; button , just click it, then you won&#8217;t see this error again.</p>
<p> <font style="position: absolute;overflow: hidden;height: 0;width: 0"><a href="http://kvantservice.com/">????????</a></font></p>
]]></content:encoded>
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		</item>
		<item>
		<title>Another way to managing terminal services sessions remotely</title>
		<link>http://blog.renbinyan.com/another-way-to-managing-terminal-services-sessions-remotely/</link>
		<comments>http://blog.renbinyan.com/another-way-to-managing-terminal-services-sessions-remotely/#comments</comments>
		<pubDate>Fri, 28 Mar 2008 05:07:16 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Tech issues]]></category>

		<guid isPermaLink="false">http://blog.renbinyan.com/another-way-to-managing-terminal-services-sessions-remotely/</guid>
		<description><![CDATA[Last time, I mentioned one way to TS to server even there are already two connections there, what you need is to cancel the disconnected or unactive session, you can find that article from here.
Well, from my experience, there is another way to get connected under the same situation, that&#8217;s because in Windows Server 2003, [...]]]></description>
			<content:encoded><![CDATA[<p>Last time, I mentioned one way to TS to server even there are already two connections there, what you need is to cancel the disconnected or unactive session, you can find that article from <a href="http://blog.renbinyan.com/managing-terminal-services-sessions-remotely/" title="managing terminal services sessions remotely">here</a>.</p>
<p>Well, from my experience, there is another way to get connected under the same situation, that&#8217;s because in Windows Server 2003, when you use Terminal Services, you can connect to the console session (session 0), and at the same time, open a shadow session to it (as long as you connect from a session other than the console). With this added functionality, you can log on to a Windows Server 2003-based server that is running Terminal Services remotely and interact with session 0 as if you were sitting at the physical console of the computer. This session can also be shadowed so that the remote user and the local user at the physical console can see and interact with the same session.</p>
<p>To connect from the remote Windows Server 2003-based computer, open a command prompt, and then type the following command: </p>
<p><strong>mstsc</strong> -v:usssprodweb01 /f -console<br />
</p>
]]></content:encoded>
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		</item>
		<item>
		<title>&#8220;bad_httpd_conf&#8221; ? No need to worry!</title>
		<link>http://blog.renbinyan.com/bad_httpd_conf-no-need-to-worry/</link>
		<comments>http://blog.renbinyan.com/bad_httpd_conf-no-need-to-worry/#comments</comments>
		<pubDate>Wed, 26 Mar 2008 03:10:40 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Tech issues]]></category>

		<guid isPermaLink="false">http://blog.renbinyan.com/bad_httpd_conf-no-need-to-worry/</guid>
		<description><![CDATA[Today I saw this error for one of website hosted on Dreamhost.
 Error id: &#8220;bad_httpd_conf&#8221;
Solution:
You can sometimes fix such an error by going to Domains -&#62; Manage Domains -&#62; Edit then clicking Change fully hosted settings now! without actually making any changes. This causes the Apache conf file to be rebuilt.

]]></description>
			<content:encoded><![CDATA[<p>Today I saw this error for one of website hosted on Dreamhost.</p>
<p> Error id: &#8220;bad_httpd_conf&#8221;</p>
<p>Solution:</p>
<p>You can sometimes fix such an error by going to <strong>Domains -&gt; Manage Domains -&gt; Edit</strong> then clicking <strong>Change fully hosted settings now!</strong> without actually making any changes. This causes the Apache conf file to be rebuilt.</p>
<p></p>
]]></content:encoded>
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		</item>
		<item>
		<title>Website heavily crawled by Yahoo Slurp</title>
		<link>http://blog.renbinyan.com/website-heavily-crawled-by-yahoo-slurp/</link>
		<comments>http://blog.renbinyan.com/website-heavily-crawled-by-yahoo-slurp/#comments</comments>
		<pubDate>Wed, 26 Mar 2008 03:03:13 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Tech issues]]></category>

		<guid isPermaLink="false">http://blog.renbinyan.com/website-heavily-crawled-by-yahoo-slurp/</guid>
		<description><![CDATA[Coming to this topic, I have to start from the email I got from dreamhost support team.
In their email, I was told that I am the heaviest user on the server where I host my site.  I was also told about most common IP Addresses for my domains. Eventually, by checking the IP address, I am able to identify the [...]]]></description>
			<content:encoded><![CDATA[<p>Coming to this topic, I have to start from the email I got from dreamhost support team.</p>
<p>In their email, I was told that I am the heaviest user on the server where I host my site.  I was also told about most common IP Addresses for my domains. Eventually, by checking the IP address, I am able to identify the IP owner - Yahoo&#8217;s clawer which extremely frequently crawled my sites.</p>
<p>OK, to prevent gettting such mail from dreamhost again and also run our sites smoothly without any break down, I think it is quite helpful to know how to find out the causes of heavy usage by ourself.</p>
<p>There are basically two commends:</p>
<p>Enter this command to see the IPs hitting the domain the most:</p>
<pre>cat access.log| awk '{print $1}' | sort | uniq -c |sort -n</pre>
<p>and this command is even more useful in some cases as it specifically targets the last 10,000 hits:</p>
<pre>tail -10000 access.log| awk '{print $1}' | sort | uniq -c |sort -n</pre>
<pre><font size="3" face="Georgia">After running these two commend , you will get something like: </font></pre>
<pre>  .....</pre>
<pre>  .....
  612 122.152.128.16</pre>
<pre>  1277 38.99.13.124</pre>
<pre>  1806 66.94.237.140</pre>
<pre>  1806 66.94.237.141</pre>
<pre>  1823 66.94.237.142</pre>
<pre><font size="3" face="Georgia">From above result, I will need to write a fragement of code into .htaccess file to prevent the most commond  IP Addresses: <font size="2" face="Courier New">66.94.237.*</font></font></pre>
<pre>
Order allow,deny
allow from all
deny from 66.94.237.</pre>
<pre> </pre>
<p></p>
]]></content:encoded>
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		</item>
		<item>
		<title>silverlight for video publishing</title>
		<link>http://blog.renbinyan.com/silverlight-for-video-publishing/</link>
		<comments>http://blog.renbinyan.com/silverlight-for-video-publishing/#comments</comments>
		<pubDate>Fri, 21 Mar 2008 07:39:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Tech issues]]></category>

		<guid isPermaLink="false">http://blog.renbinyan.com/silverlight-for-video-publishing/</guid>
		<description><![CDATA[We are supporting a bunch of TV screens which displays a whole lot of campaigns. Those campaigns can be pictures, video clips, webpages and any other multi-midea files. These resources are streamed from pcs which runs software called Campaign Manager and connected with TV screens.
Recently business requires us to display some video,  however, the effect of Campaign Manager playing video directly [...]]]></description>
			<content:encoded><![CDATA[<p>We are supporting a bunch of TV screens which displays a whole lot of campaigns. Those campaigns can be pictures, video clips, webpages and any other multi-midea files. These resources are streamed from pcs which runs software called Campaign Manager and connected with TV screens.</p>
<p>Recently business requires us to display some video,  however, the effect of Campaign Manager playing video directly is not satisfactory, so they want to try alternative method -  use Microsoft own product- Silverlight to play videos.</p>
<p>We have tested it on our Test PC today and it looks good.</p>
<p>Silverlight demo can be found here: <a href="http://www.silverlight.net/fox/">http://www.silverlight.net/fox/</a></p>
<p></p>
]]></content:encoded>
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